About Us

Getting sick while traveling is easy.

We keep things simple and straightforward so you can carry on with your travel without any fuss.

What is Doctorsa

It’s pronounced “doctòrsa”:
‘doc’ (like in ‘doctor’)
‘tor’ (like in ‘store’),
and ‘sa’ (like in ‘salad’). 

Put it together: ‘doc-TÒR-sa’!”

Doctorsa is a digital platform connecting travelers and doctors. 

When you’re far from your doctor, Doctorsa gets you sorted with little to no interruption of your holiday.

Nothing complicated. From finding the website, to having a video call with a doctor, to receiving a prescription, takes less than 1 hour.

Virtual visits are available night and day, even on bank holidays.

You get plenty of information about the doctors that you can choose from—including the price—so no guessing.

Receive a prescription on your phone and easily have it filled out at the chemist.

See how it works

100,000+

Travelers assisted

32+

Countries

500+

Doctors

6 min

Average time to book

Doctorsa in Numbers

Since its launch Doctorsa has been growing day-by-day, providing access to quick assistance to people from all over the world. We are grateful to our users for spreading the word and sharing their experience.

Our story

How it all started

Doctorsa’s story began with the launch of a clinic in the heart of Rome, Italy, created by Dr. Francesco-Maria Serino, MD, PhD to provide traveler-friendly, English-speaking, medical care.

Local success

The service quickly became a trusted provider, earning recognition as an IAMAT travel clinic, a healthcare provider for the United Nations headquarters in Rome, and a reference point for international institutions and visitors alike.

Nationwide network

Nadia Neytcheva joined, bringing her expertise in customer-centered solutions and digital innovation. Alongside Francesco and the newly appointed CTO, Max Meloni, she tackled the challenge of scaling high-quality, patient-centric care without escalating costs.

Platform goes live

The result was the transformation from a single clinic to a nationwide network of doctors and clinics. At this point, Doctors in Italy was selected by Bocconi 4 Innovation, the accelerator program of Italy’s top business school, just as the pandemic hit travel worldwide.

Pivoting and iterations

Despite the pandemic downturn, the founders remained focused on their mission, fine-tuning the digital platform and ensuring it could meet the changing needs of global travelers.

Doctorsa launches in different countries

Rebranded as Doctorsa in 2023, the digital platform launched across Europe and quickly expanded to Latin America, Turkey, and Southeast Asia.

Expanding across continents

The company is now recognized by Sifted as one of Southern Europe's fastest-growing startups, reshaping how urgent care is delivered worldwide with smart, patient-centered, and efficient solutions.

The ideaHow it all started
Local successPoint of care in Rome
Expand in ItalyNation-wide network
Platform goes liveBocconi 4 Innovation program
Pivoting and iterationsCovid hits travel
Doctorsa launches in EuropeExpansion to EU and beyond
Global impactExpanding across continents

Our values

  • Be Prompt

    We respect the urgency of travelers by providing fast and efficient online care, ensuring health needs are addressed without delay.

  • Be Patient Centered

    We prioritize a positive patient experience, applying a hospitality mindset to healthcare to make each interaction friendly and professional.

  • Be Sustainable

    By offering telehealth solutions for non-emergency issues, we help reduce the strain on emergency services, easing the pressure on local healthcare systems and mitigating the effects of overtourism. This approach fosters a more positive sentiment toward travelers in host communities by addressing healthcare needs without overwhelming local resources.